This Privacy Policy was last modified on January 2, 2026.
iHere focuses on family safety protection, protecting the safety of the elderly, children, partners, and friends in an all-round way. We value your privacy as much as you do and are committed to protecting it. This Privacy Policy describes how we collect, use, disclose, transfer, store, and protect personal information collected through our products and services, and your choices in these respects.
When you review our policies, please remember that this policy applies to iHere's ("iHere", "we", "us" or "our") websites, mobile applications (iHere), help centers, and other related services we provide ("Services"). This Policy also applies to iHere physical devices as well as other products, such as labels ("Products").
Before you access or use our products and/or services, please ensure that you have read this policy and understand how we collect, store, use, and disclose your personal information as described herein.
The information iHere collects depends on the iHere product or service you use and how you use it.
We may collect a variety of information when you create or modify iHere, update your preferences, purchase and/or activate products, contact us (including through social media or the Help Center), participate in online surveys, or otherwise interact with iHere's products and services, including:
When you create an account, your username, email address, real name, nickname, date of birth, mobile phone number, password, shipping and billing address, and activated products. You also have the option to provide a photo to link to your iHere account.
When you create a group in the iHere app and invite friends or family members to join your group, we collect their name, email address, mobile phone number, and photo (if provided).
In some cases, for example, depending on the features of the products and services you use, or depending on your age and country of residence, we may take steps to verify that a parent or guardian is consenting to the child's use of this service. We work with identity verification vendors who collect information from government-issued ID images or pictures of you (such as selfies), which will be used in conjunction with facial recognition technology. (Note: The digital age of consent may vary by jurisdiction, and iHere may adjust our parental consent process accordingly.)
When you order a product or upgrade to a premium subscription, you will need to provide an email address, name, and shipping address. The payment information you provide is processed by the relevant billing or payment processor. We may also collect information such as the version of the product or subscription service you are using, the date and time you activated your account, the length of your subscription, data related to your subscription cancellation request, and in-app purchases you may have made.
When you customize features in our products or services, we may collect information (for example, to mark a location on an iHere in-app map).
We collect information when you provide feedback to iHere or otherwise interact with us.
We collect information you provide when you respond to surveys about our products or services; You provide us with information about your friends, such as when you purchase a gift subscription; Information you provide when you ask us for help, such as your name, email address, phone number, mailing address, and records (including call logs), as well as technical information related to the problem you are experiencing.
When you use our products and services, we and our service providers may collect additional information, such as:
This includes information about your device, hardware, and software, such as your mobile device identifier, operating system, IP address or browser information (including browser type and language preference), device make/model, Wi-Fi connection, battery status, and advertising identifiers.
With your consent, we collect precise geolocation data (including GPS coordinates and latitude/longitude information) through your mobile device or our products that transmit precise geolocation data. We also collect information about your location, such as the city or zip code inferred from your IP address, and information obtained through technologies such as Wi-Fi and Bluetooth.
This information includes information about how and where you move, such as your speed, altitude, and direction, which we collect through technology embedded in your mobile device or our products, such as gyroscopes, accelerometers, compasses, mobile phones. This information indicates things like whether you (or your pet) are moving, and if so, how you are moving (i.e., whether you are riding, walking, running, or driving, how fast you are, and whether you are accelerating or slowing down).
When you use our products or services, such as using our apps, visiting our websites, or reading our emails, we and our partners may use various technologies, including cookies, web beacons, pixels, clear GIFs, log files, embedded scripts, SDKs, location recognition technologies, or other tracking/logging tools (collectively, "Tracking Technologies"), to collect some of the information described in this section and other information about your activities on our Services, Such as the links you click, the features you use and the actions you take on our Services, whether you open an email or click on a link in an email we send, the ads you view or click on, information about your activity on specific pages of our website (such as mouse movements and keystrokes), items viewed and/or placed in your shopping cart, and app performance data. We may combine this information with other personal information we collect about you.
We collect information when you use our Services to send messages to other members in a group, and when you send photos or videos to other members in a group through the App. We may also have access to photos or camera rolls on your mobile device with your permission.
We may receive information about you from other sources. If you link other accounts with your iHere account, we receive information from the company that provides these services.
We may also derive or draw inferences from other information we collect, including precise geolocation data. For example, we may predict that you may be interested in certain products or send you certain alerts based on how you have previously interacted with our Services or your typical movement patterns.
We use your information to provide, maintain, and improve our products and services, to research and develop new products and features, and to promote our products and services, as described below.
We may use your information to:
iHere may use your information for marketing purposes, such as sending you emails, SMS/text messages, mobile or push notifications, or postal mail (to the extent permitted by applicable law) that contain personalized information about iHere or our business partners' products and services, including special offers or features that may be of interest to you. Note: Some jurisdictions may require you to give your consent before receiving promotional messages. You can opt out of receiving these communications at any time, see below for details.
We may also use the information we collect to understand the effectiveness of our marketing campaigns.
We may use the information we collect:
When you choose to communicate or interact with our Services through social networks, or if you use social features, the information you provide to iHere through those social networks or social features may be used to verify the information you independently provide to iHere and enhance our ability to provide you with information about our business, products, and services.
These social features are operated exclusively by the respective social networks and their service providers, and we recommend that you read their privacy policies carefully before deciding to use them. We have no control over or access to the information collected, stored, or used by such social networks, and the information processing practices of such social networks are outside the scope of this Privacy Policy.
We may collect your personal information, including unique identifiers or advertising IDs and other data (such as app events), and share it with third-party ad networks and social media companies, including, but not limited to, providing insights and improving personalized advertising, attribution, analytics, or research.
These advertising partners collect and use the following information:
and may combine this information with information it collects directly through tracking technologies or from other third parties. These third-party partners may use the information they collect independently in accordance with their own privacy policies.
You have the right to object to and opt-out of certain third-party tracking and advertising. If you have consented to the processing of your information by iHere, you can withdraw that consent and opt out of certain processing activities, such as targeted marketing communications, at any time. Even if you choose not to give consent, we may still collect and use information about your activities on our website and/or information from advertising on third-party websites for non- interest-based advertising purposes, such as determining advertising effectiveness. For more information on how to adjust your third-party tracking and advertising settings, please refer to the following information page:
Explicitly refuse iHere from sharing data with third parties for the purpose of advertising on our website
We or you may disclose your information to different iHere services, our subsidiaries, and third parties for our or their purposes, as described below.
Your personal information, including your:, may be disclosed to other members of the iHere group
In addition, if you wish to take advantage of certain features, you may choose to disclose certain personal information (such as your name, precise geolocation data, and your mobile phone number) to other members of iHere. Also, be aware that other members of your group may disclose the personal information you share with them.
If another user uploads their contact list and you are in their contact list, we may notify that user that you are an iHere member. You can choose not to recommend it to people who have your contact information.
Information or content that you voluntarily submit or post to the iHere website, blog, community forums, or comments you post on our social media pages will automatically become public. We may post your comments and opinions publicly on our website or mobile application or link your comments to third-party websites.
We are not responsible for the information you choose to provide on your social media pages or the content or communications you receive as a result of sharing such information.
To remove your information from our website or blog, please contact us at service@ihere.net .
We may disclose your personal information to vendors and consultants who help us provide services or perform services on our behalf, such as accounting, administrative, technical, email, SMS, or chat services, marketing or analytics services, fraud prevention, bot detection, web hosting, and to other parties who provide services or features to our members on our behalf.
We may disclose personal information to business partners, including contact information, location and mobile data (including precise geolocation data), mobile device information (e.g., information generated by gyroscopes and accelerometers in your device), application analytics data (including IP address and device identifiers), technical and analytics data, and driving event data, which provide certain features and services that you choose, To use through or in connection with our products or services, provided that they are available in your country or region.
We may buy, sell/divest any part or combination of the Company or its products, services, assets and/or business at any time. In such transactions, personal information (such as member names and email addresses) and other member information related to our services may be transferred. We may disclose, transfer, or transfer such information in the event of a corporate divestiture, merger, acquisition, bankruptcy, dissolution, or similar transaction or proceeding.
We may disclose personal information to third parties, including law enforcement, other government entities, or civil litigants, when required by law or subpoena or as we deem necessary in our sole discretion, to: (a) comply with the law, comply with legal process or investigate, prevent suspected or actual illegal activity, or act accordingly; (b) enforce our Terms of Use, this Privacy Policy, take precautions to avoid liability, investigate and protect ourselves from claims or accusations, or protect the security or integrity of our website; (c) exercise or protect the rights, property, or personal safety of iHere, our employees, members, or others.
We provide certain business partners with aggregated information that has been de-identified and combined with similar data from other users that cannot reasonably be linked to or used to identify any individual, household, or device, and that partners may use for their own business purposes, such as market analysis or research. We give you control over this activity, as described below.
We are committed to transparency and allow you to make important decisions about how your information is used, processed, stored, and shared, as described in this Section IV (Your Choices Regarding Information).
Sign in to your app, click Settings, and then tap Account to correct or modify your account information or personal information (such as name, email address, or phone number), or change your password.
You may request access to or review of the information we collect or disclose about you, the categories of sources from which such information was collected, the business or commercial purpose for collecting your information, and the categories of third parties to whom we disclosed personal information, or request deletion of your information (submit a request as described below). Please note that the information provided through the in-app links described in this section does not include technical information.
In the iHere app, you can:
You can also contact us to send a deletion request to service@ihere.net to request the closure and deletion of your account. Please provide your full name, email address associated with your account, and the service you are using.
As noted above, we may send you personalized information about iHere or our business partners' products and services, including special offers or features that may be of interest to you, via email, SMS/text message, mobile phone, or push notification or postal mail, as permitted by applicable law . You may opt out of receiving these marketing communications by following the unsubscribe instructions provided in these communications and as further described below. Note: Some jurisdictions may require your consent to receive promotional messages.
Unsubscribe from emails. You can unsubscribe from future marketing emails from us by clicking on the unsubscribe mechanism included in the marketing emails you receive. We will process your request within a reasonable time after receiving it, and within the time frame required by law.
Unsubscribe from SMS/text messages. You can unsubscribe from SMS/text messages by replying to "STOP", "QUIT", "END", "REVOKE", "OPT OUT", "CANCEL" or "UNSUBSCRIBE". We will process all unsubscribe requests as soon as possible.
Unsubscribe by mail. If you no longer wish to receive mail from us, you can sign up for the "Do Not Mail" service in your country or contact our customer service team at service@ihere.net to request that you be added to our Do Not Receive Mail list.
Mobile devices and push notifications. You can choose not to receive our phone or push notifications by navigating to the Settings menu on your mobile device, tapping Notifications and disabling notifications from iHere. Please note that this will turn off all push notifications you receive from iHere, and we recommend that you leave "Emergency Alerts" turned on for your safety.
Please note that if you opt out of receiving marketing communications from us, you may still receive non-marketing messages from us, including, but not limited to, messages from members of a family or friend group that you invite to join an iHere group, messages related to the features of our Services (if you are an emergency contact for a member), messages related to your participation in surveys, and transactional messages (such as purchase and bill receipts, Renewal Notices and Service Updates).
We collect, use, and disclose precise geolocation data and mobile data, as described above. You can control this data collection and sharing activity through a number of options in the app settings:
If you no longer wish to continue using the Products and/or Services, then uninstalling iHere, removing the battery (if applicable), or deactivating the device to disable the Product, as well as logging out of our Services, will also prevent us from collecting your location.
You may also choose to consent or disagree to the use and sharing of personal information collected from our website (for the purpose of displaying targeted advertising on other online platforms) by visiting the "Your Privacy Choices" link in the footer of the website and adjusting the switch as needed.
Please note that these settings must be completed separately for each browser on each device you use, as well as each of our websites, and will not affect app-based settings. If you clear cookies or your browser is set to clear cookies, you must make your choice again.
iHere takes special precautions to protect the privacy of our underage members. iHere does not knowingly collect personal information from children who have not reached the minimum age requirement without verifiable consent from a parent or guardian. Our Services are only available to children with the full participation and approval of a parent or guardian.
If iHere becomes aware that we have inadvertently collected personal information from a child without parental consent as required by law, we will take appropriate steps to delete such information. If you are a parent or guardian and notice that your child has registered an account with our Services or used our products without your consent, please let us know immediately by emailing service@ihere.net .
As a parent or guardian, you allow your child to create a membership account and/or allow your child to use products or services, you expressly consent to the practices described in this Privacy Policy and consent to the collection, use, and disclosure of your child's personal information as described herein.
If a parent wishes to add a member (child) to our services, we will ask the parent to provide verifiable consent by verifying the parent's information at the time of registration. After that, children will be able to use most of the features of the iHere service. By providing products to a child, you represent and warrant to iHere that you consent to the child's use of our products and services and, as a parent, further consent to enable and allow iHere to collect and use information from products and services used by children, as described in this Privacy Policy and Terms of Use.
We take special precautions to collect only information that is reasonably necessary for children to use our products and services.
iHere may disclose children's personal information to our third-party vendors, service providers, and business partners who provide integrated services, as described in this Privacy Policy. However, we do not share or sell the personal information of our known child members and do not display ads in children's accounts. Personal data and location information of children using the Service will be shared with other members of the groups they join. Please note that children may exchange information with these group members. You are responsible for monitoring your child's account and location-sharing activity through our products and services, and for preventing or allowing location-sharing features.
Parents or legal guardians have the right to request access to or deletion of children's personal information and can withdraw their consent to continue collecting children's personal information for our products and services. Please contact us at service@ihere.net to request access to and/or delete personal information about children that we may have collected, or to withdraw your consent to iHere to continue collecting other information from children. We will require sufficient identification from a parent or guardian to allow access to or processing of such personal information.
iHere takes the security of your information seriously. The measures we take to protect your personal information are described below.
We have implemented appropriate standards to reduce the risk of unauthorized or unlawful access to your personal information. Without an unbreakable security system, we cannot guarantee the security of our systems and your information in absolute terms.
We will never send you unsolicited messages or contact you by phone asking you for sensitive information such as your account ID, password, payment information, or ID number. Please note that the emails and other communications you send to us are not encrypted, and we strongly recommend that you do not share sensitive information in these ways.
If certain information under our control is compromised due to a security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify affected individuals, as well as take action in accordance with applicable laws and regulations.
You are responsible for keeping your password safe and ensuring that the email address associated with your account is accurate. We will use your email address to contact you about service updates, policy changes, and account activity (such as requesting information from you). We recommend that you use a strong, unique password for the Service. If you think your account has been compromised, change your password immediately through the appropriate app or website.
iHere is not responsible for information or data transmitted to third parties due to members providing incorrect phone numbers or email addresses.
To prevent bots or other malicious abuse of our services, we use anti-bot services to ensure the integrity of our services, for more information, click here.
iHere will retain the information we receive as set forth in this Privacy Policy as provided that you continue to use our products or services, or to fulfill the purposes for which the information was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business interests, enforce our agreements, and comply with applicable laws. The purposes for which we process information may determine how long the same type of information is retained.
You agree that all information collected through or by iHere may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States, the United Kingdom, the European Union, the cloud, our servers, the servers of our affiliates, or the servers of our service providers.
Law enforcement or other authorities may have access to your information when lawfully requested. By providing information to iHere, you expressly consent to the storage of your information in these locations. This may mean that your personal information will be stored in jurisdictions that provide a certain level of protection, which in some cases may be less protective than in the jurisdiction in which you normally reside. We will implement appropriate safeguards to ensure that your personal information is handled securely and in accordance with this Privacy Policy. If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, we will protect your personal information when it is transferred outside of your jurisdiction by: (i) processing personal information in accordance with the EU-U.S. Data Privacy Framework, the UK Extended Version of the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework, as described belowDescribed; and/or implementing appropriate safeguards to protect your personal information, such as entering into appropriate data transfer agreements under the Standard Contractual Clauses or other lawful and approved transfer mechanisms. If you would like to learn more about the safeguards used, please contact us using the details listed at the end of this Privacy Notice.
Except in some circumstances where we may rely on exceptions to the Australian Privacy Act 1988 (Cf) Act, we will take reasonable steps to ensure that such overseas recipients do not breach the Australian privacy principles in the Australian Privacy Act 1988 (Cth) with respect to such information.
If you are located in Europe or a jurisdiction with similar legal privacy requirements, the following terms apply to you.
Our legal basis for processing your personal information depends on the type of information we collect, the context in which it is collected, and our records of your country of residence. Depending on where you live, we may rely on different legal bases to process your information.
If you are a resident of the European Economic Area or a jurisdiction where similar legal requirements may apply, such as Brazil, Switzerland, and the United Kingdom, we will rely on a range of legal bases to process your information. We will process your information with your consent; We have a legitimate interest in doing so; The processing is necessary for the performance of our contract with you; and/or we are legally obligated to process your information. For example, we usually rely on the following:
You have the right to (1) access your personal information, including in portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. In addition, you may have the right to object to certain processing or request that we restrict certain processing. You can exercise these rights by following the instructions in the Your Choices in Relation to Information section above. Alternatively, you can submit a request to exercise your rights by contacting us via email service@ihere.net . We may ask you for additional information to clarify your request and verify that you have the right to make the request. We will respond to your request to exercise your privacy rights in accordance with applicable law.
If you have concerns about how we handle your personal information, we recommend that you contact us first. However, if we are unable to resolve the issue, you have the right to lodge a complaint with your local data protection authority.
iHere complies with the EU-U.S. Data Privacy Framework ("EU-U.S. DPF"), the EU-U.S. DPF UK Extension, and the Swiss-U.S. Data Privacy Framework ("Swiss-U.S. Data Privacy Framework") developed by the U.S. Department of Commerce. DPF) (collectively, the "DPF") in relation to the collection, use, and retention of personal information transferred from the European Economic Area ("EEA"), the United Kingdom ("UK"), and Switzerland to the United States.
iHere has certified to the Department of Commerce that they process personal information transferred to them in accordance with the DPF Principles. In the event of a conflict between the terms of this Privacy Policy and the DPF Principles where the DPF applies to your information, the DPF Principles shall prevail.
iHere may also protect information through other legally valid methods, including international data transfer agreements.
If you are a citizen of the European Economic Area, the United Kingdom, or Switzerland, you may exercise certain choices regarding how certain of your personal data is used and disclosed, access, corrected, or deleted certain personal data under the DPF.
You also have the right to opt out of the use or disclosure of personal data received or transferred by iHere under the DPF if iHere (i) uses such personal data for a new purpose that is significantly different from the original purpose for which it was collected or subsequently authorized, or (ii) discloses such personal data to a non-acting third party in a manner other than as set forth in this Privacy Policy . Requests to opt-out of such use or disclosure of personal data should be made in accordance with the process described in Section III. If personal data is "sensitive" (such as information about health status, race, or ethnicity), iHere will not process such sensitive personal data as described in (i) or (ii) above without your opt-in consent.
When iHere receives personal information under the DPF and then transfers it to a third-party service provider acting on its behalf, iHere remains liable under the DPF if both of the following conditions are met: (a) the agent processes the information in a manner inconsistent with the DPF, and (b) iHere The company is responsible for the events that caused the damage.
If you are a citizen of the European Economic Area or the United Kingdom or Switzerland and believe that iHere has not complied with the terms of this Privacy Policy, or is not in compliance with the DPF principles, please contact iHere Corporation.
In Australia, we will only use and disclose your personal information for purposes such as marketing iHere products and services or services of third party organisations as permitted by law. Your choices regarding your campaigns are as described above.
We are not responsible (including negligence) for the consequences of unauthorized access, disclosure, misuse, or loss or damage to your personal information, except where liability cannot be excluded by law. Nothing in this Privacy Policy restricts, excludes or modifies, nor is it intended to restrict, exclude or modify statutory consumer rights under applicable law, including the Competition and Consumer Act of 2010 (Code of Thron).
Our Services may contain links to websites and services owned or operated by third parties. The information you provide on or to the Third-Party Service, or collected by the Third-Party Service, is provided directly to the owner or operator of the Third-Party Service and is subject to its Privacy Policy. Please remember that when you use a link to go from iHere to another website or app, or use a third- party service, our privacy policy does not apply to those third-party websites or services. Your browsing and interaction on third-party websites or services, including those linked to our website, are subject to that third party's own rules and policies. iHere is not responsible for the practices employed in these applications, websites, or services, or the information or content contained therein.
We may update this Privacy Policy from time to time, so please check back frequently. If applicable data protection laws require us to provide enhanced notice or ask for your consent for such changes, we will do so. Otherwise, changes to this policy will be effective at the time of posting.
If you object to any changes to this Privacy Policy, you must stop using our products and/or services and may request that we delete your personal information. Information collected in the course of your use of our products or services is subject to the Privacy Policy in effect at the time such information was collected.
If you have questions about our privacy practices, this Privacy Policy, our products or services, please contact us at service@ihere.net or by postal mail.